Return & Refund Policy

Last Updated: October 13, 2026

At Marsyu, we want you to feel confident about your purchase. If you are not completely satisfied, please review the return and refund conditions below.

1. Return Window

You may request a return within 30 days of receiving your order, subject to the conditions of this policy and applicable law.

2. Return Eligibility

To qualify for a standard return, the product must generally be:

• Unused and in its original condition.

• Returned in its original packaging.

• Complete with all included accessories, manuals, and components.

• Accompanied by your order number or proof of purchase.

Please contact us before returning any item. Unauthorized returns may experience processing delays.

3. How to Request a Return

To initiate a return:

1. Email support@marsyushop.com.

2. Include your order number and the reason for the return.

3. If the item is damaged or defective, include clear photos or videos where possible.

4. Wait for our team to provide return instructions and the applicable return address.

Our team aims to respond within 1–2 business days.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and relevant photos or videos so we can assess the issue and offer an appropriate solution, which may include a replacement, repair, or refund as applicable.

Your statutory rights are not affected by this process.

5. Non-Eligible Returns

A standard change-of-mind return may be declined where the product:

• Shows signs of use beyond what is reasonably necessary to inspect it.

• Is returned with missing accessories or components.

• Has been damaged through misuse, unauthorized modification, or an accident.

• Is returned outside the applicable return window.

These exclusions do not apply where prohibited by law or where the product is defective or otherwise subject to mandatory return rights.

6. Return Shipping Costs

For approved change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

If the return is due to an item that is defective, damaged on arrival, or incorrectly supplied, please contact us before shipping it back so we can determine the appropriate return arrangement.

Original shipping charges and any other fees will be handled in accordance with applicable law and the circumstances of the return.

7. Refund Processing

After we receive and inspect the returned product, we will notify you of the outcome.

Approved refunds will generally be submitted to the original payment method within 7–10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

The actual timing may vary depending on your payment provider and applicable legal requirements.

8. Exchanges and Replacements

If you need an exchange or replacement, contact support@marsyushop.com with your order number and details of the issue.

Replacement availability depends on inventory and the nature of the request.

9. European Union and Other Consumer Rights

Customers may have additional cancellation, return, refund, or warranty rights under the mandatory consumer protection laws of their country or region.

Nothing in this policy is intended to restrict those rights.

10. Contact Us

For return and refund assistance, contact:

Email: support@marsyushop.com
Subject: Return or Refund Request
Website: https://www.marsyushop.com/