Privacy Policy

Last Updated: October 13, 2026

At Marsyu (“Marsyu,” “we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

• Contact Information: Name, email address, telephone number, billing address, and shipping address.

• Order Information: Products purchased, transaction details, payment status, and order history.

• Payment Information: Payment details are generally processed by our third-party payment providers. We do not necessarily receive or store complete payment card information.

• Device and Usage Information: IP address, browser type, device information, pages visited, referring URLs, and interactions with our website.

• Customer Support Information: Messages, inquiries, and other information you provide when contacting us.

• Marketing Preferences: Your preferences for receiving promotional emails and other marketing communications.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders and payments.

• Arrange shipping, delivery, returns, and refunds.

• Provide customer service and respond to inquiries.

• Send order confirmations, shipping notifications, and important service updates.

• Send promotional communications where permitted by law and subject to your preferences.

• Operate, maintain, and improve our website, products, and shopping experience.

• Detect fraud, protect our business, and maintain website security.

• Comply with applicable legal obligations.

3. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, analyze website performance, and support advertising activities.

You can manage cookies through your browser settings and, where available, our cookie preference tools. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business, including:

• Shopify and other e-commerce service providers.

• Payment processors and fraud prevention providers.

• Shipping carriers and fulfillment partners.

• Customer service, analytics, and marketing providers.

• Professional advisers, regulators, or authorities when required by law.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising-related disclosures as a “sale” or “sharing” of personal information, we will honor the rights and choices available to you under that law.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, legal compliance, dispute resolution, and recordkeeping.

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, deletion of, or a copy of your personal information. You may also have the right to opt out of certain targeted advertising or data processing activities.

You may unsubscribe from promotional emails using the unsubscribe link included in those emails. Transactional communications relating to your orders may still be sent when necessary.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

8. Children's Privacy

Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without appropriate authorization where required by law. If you believe a child has provided personal information to us, please contact us.

9. International Visitors

Your information may be processed or stored in countries other than the country in which you reside. Where required, we will take appropriate measures to protect personal information transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

For privacy-related questions or requests, please contact:

Brand: Marsyu
Email: support@marsyushop.com
Website: https://www.marsyushop.com/