Shipping Policy

Last Updated: October 13, 2026

At Marsyu, we aim to deliver your order safely and efficiently. Please review our shipping and delivery information before placing an order.

1. Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Processing times may be longer during holidays, promotional events, or periods of high order volume.

Orders are not necessarily shipped on weekends or public holidays.

2. Estimated Delivery Times

Our current estimated delivery times are:

• United States: 3–7 business days.

• European Union: 4–8 business days.

• Other international destinations: 7–14 business days.

These estimates generally refer to transit time after dispatch. Actual delivery times may vary depending on the destination, carrier, customs clearance, weather, and other factors outside our control.

3. Shipping Rates

Available shipping methods and applicable charges will be displayed at checkout.

The following rates may be offered where available:

• Standard Shipping: $4.99.

• Free Standard Shipping: Orders over $50.

• Express Shipping: $9.99.

Shipping rates, free-shipping thresholds, and service availability may vary by destination and order. The rates displayed at checkout will apply to your order.

4. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information when available.

Please allow time for the carrier to update tracking details after dispatch.

You may also use our order-tracking page or contact customer support if you need assistance.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the customer's responsibility. Please check your local import requirements before placing an international order.

6. Delivery Delays

Delivery estimates are not guaranteed unless expressly stated otherwise.

Delays may occur because of severe weather, customs inspections, carrier disruptions, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

If your tracking information has not updated for an extended period, please contact us for assistance.

7. Incorrect Addresses and Undeliverable Packages

Please carefully review your shipping address before completing your purchase.

If you notice an address error, contact us as soon as possible. We cannot guarantee changes after an order has been processed or dispatched.

If a package is returned because of an incorrect address or failed delivery, we will review the circumstances and explain the available options. Additional shipping charges may apply where permitted by law.

8. Lost or Damaged Shipments

If your package appears lost or arrives damaged, contact support@marsyushop.com with your order number and relevant details.

Where possible, please report the issue promptly after the expected delivery date and provide photographs of any visible damage.

We will investigate with the carrier and work with you toward an appropriate resolution.

9. Contact Us

For shipping-related questions, please contact:

Email: support@marsyushop.com
Website: https://www.marsyushop.com/